Subject: Tech Support Candidate - Nitish Kumar
From: Nitish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 17:56:17 -0500

| | Tech Support Test

Name | Nitish Kumar
E-mail | [email-masked]
Phone Number | (+91) 9568751197
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket,New Delhi 110030
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DIN Engi ne e ri ng Se rvi ce s LLP | Technica l Support Consultant | current | 32,670
Previous Employer 1 | PC Solution | Remote Support Eng | 10-July-2020 | 20,000
Previous Employer 2 | CMS IT Services | Desktop Support | 10-July-2020 | 10,400

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check internet connectivity

Open a new tab and check to see if you can load another website like google.com

The problem only happens with certain websites
If you see any of these error messages,
The connection was interrupted
The connection was reset
The connection has timed out

Try clearing cookies and cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on
Pair a Bluetooth accessory
Connect

What according to you makes you a good candidate for customer service or technical support job?

Good listener
Problem solver
Helpful
Team builder

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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