Subject: Tech Support Candidate - Rachana Aswal
From: Rachana Aswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 13:03:37 -0500

| | Tech Support Test

Name | Rachana Aswal
E-mail | [email-masked]
Phone Number | (91) 9311448651
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Karawal Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Caretel Infotech Pvt. Ltd. | Customer Service Associate | Till Date | 16600
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check whether i typed the website URL correctly or not? after that i will check my Internet Connectivity. If the Internet Connectivity is ok then i will note my error nd report to my Internet Service Provide to intimate about the scenario.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will switch on my Bluetooth speaker and scan to search by my mobile phone then i select to connect with the device.
What according to you makes you a good candidate for customer service or technical support job? | Because i have the ability to face the pressure in calm and easy way. Since i have the potential to deal the matter of higher priority as well as i have enough experience to handle the situation. It makes me a suitable candidate for customer support associate job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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