Subject: Tech Support Candidate - Kavita Kanyal
From: Kavita Kanyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 11:29:25 -0500

| | Tech Support Test

Name | Kavita Kanyal
E-mail | [email-masked]
Phone Number | (110021) 7835994891
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Motibagh nanakpura,New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Software-database

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Stj electronic Pvt Ltd | S/w support engineer | Current working | 22200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check is user type that link properly if yes then I will check which browser he/she using then I will check browser settings like pop-up blocker and compatibility then also it not work then I will check in other browsers ...

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Then tap Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
Then list of available device will come but that brand of devices not showing in list then refresh your bluetooth opt. Then connect your mobile bluetooth with speaker brand devices

What according to you makes you a good candidate for customer service or technical support job?

Communication skills
Problem resolution skills
Way of speaking and politeness
Stress tolerance
Reslience

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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