Subject: Tech Support Candidate - Shreya Nigam
From: Shreya Nigam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 11:10:30 -0500

| | Tech Support Test

Name | Shreya Nigam
E-mail | [email-masked]
Phone Number | (+91) 8707680264
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Suez India | Customer Service executive | | 15000/-
Previous Employer 1 | Edugorilla Community | Customer support manager | 20 November |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I'll check my internet connection establish or not with my Pc or Laptop.
If i found any error to open website on my browser I'll check the website link and try again once. If again I would face this issue again. I'll check the search bar is clear or not. If found any error in this process then I'll recheck the link on incognito mode and will do the all necessary assumption needed by the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I'll open the bluetooth from settings and then switch on the power of bluetooth speaker then find from the search option "add a  devixe" once there will listed my bluetooth speaker name I'll click on it and pair the device with my Mobile phone and start using.
What according to you makes you a good candidate for customer service or technical support job? | According to me, A good candidate for customer service is provide better experience of service with the customer and satisfiy him or her with their issue. I have to solve his issue in any manner which is belong to us If I will support to the customer as a service executive I have to close the job with their satisfaction and their problem resolution. As I can say my customer support skill and experience make me  a good customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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