Subject: Tech Support Candidate - Mohammad Yakub
From: Mohammad Yakub <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 10:21:41 -0500

| | Tech Support Test

Name | Mohammad Yakub
E-mail | [email-masked]
Phone Number | (+91) 9716875786
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | SagarPur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Server 2012

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cians Analytics Pvt Ltd | Sr IT Excutive | NA | 35000/-
Previous Employer 1 | Sony India Pvt Ltd | Technical Support Engineer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, will check the error and accordingly we proceed further

We may consider the below steps:
1. Clear the browsing history and cache
2. Will check the version of browser and update the same if required
3. Will check by using different network connection
4. Will check that URL to different browsers
5. Will check after relaunching the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly turn ON the Bluetooth option for both the device
Check for the available name of the device and pair it.
After that it will get connected

What according to you makes you a good candidate for customer service or technical support job?

1. Must have etiquette.
2. Firstly listen the query of customer and ensure them to provide the best solution.
3.Always greet a customer first
4. Soft spoken, helpful, positive attitude

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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