Subject: Re: Tech Support Candidate - Rohit Verma
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 27 Nov 2020 11:23:23 +0000

Check for swagtron

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 26 November 2020 at 2:55 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Rohit Verma

His spoken sounds broken.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 26 Nov, 2020, at 14:09, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Looks good, check for EPOS

Sent from my iPhone

Begin forwarded message:

From: Rohit Verma <[email-masked]<mailto:[email-masked]>>
Date: 26 November 2020 at 13:01:09 GMT+5:30
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, [email-masked]<mailto:[email-masked]>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rohit Verma
Reply-To: [email-masked]<mailto:[email-masked]>

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rohit Verma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9315024935
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     akal information system ltd     technical support consultant    30/09/2019      28000
Previous Employer 2     iap company pvt ltd     technical support consultant    31/10/2017      24000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Click the Library button 57 library icon on your toolbar.
2. If you don't see it there, click the menu button fx57menu then click Library.
3.Click History and select Clear Recent History
In the Time Range to clear: drop-down, select Everything.
4. Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
5.Click Clear Now.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Go to settings
2.Tap the Bluetooth option
3.Turn on Bluetooth4. list of available devices will appear.
4.If your speaker is not listed, press the button on your speaker that makes it discoverable, it’s often a button with a Bluetooth symbol on it.
5.On your mobile select your speaker, it might be a random product number but should have the speaker’s brand name listed, you’re connected!
What according to you makes you a good candidate for customer service or technical support job? I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English  4