Subject: Japanese Language Test - Manish Bhatia
From: Manish Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 05:07:09 -0500

| | Foreign Language Screening Test

Name | Manish Bhatia    /  (+91) 9811411308    / [email-masked]
Whats your first language | Japanese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Thankyou so much for your email informing us about the delay. I truly apologize for this.
We have actually identified the reason for the late shipment and regret the occurence of this event.
We are in touch with the delivery agent and we have given him the instructions to deliver it within the next 24 hours. Please expect him anytime.
We really appreciate your business with us and sincerely apologize for any inconvinience caused.
Yours faithfully
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi
Please accept our most sincere apologies for the difficulties and inconvenienience you experienced for the mixup of your last order. We are deeply sorry for the negative experience that you had with our customer service agent.
We have corrected your order and shipped it out this morning. At babyshop, we show our deep appreciation to our customer. Please accept a 10% discount on your order for the inconvenience that you experienced. I want to thankyou for bringing this issue to our attention. Should you need help in the future, please contact me directly, as i will be very happy to assist you.
Yours faithfully
Babyshop.com

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