Subject: Tech Support Candidate - Gaurav Sharma
From: Gaurav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 04:13:21 -0500

| | Tech Support Test

Name | Gaurav Sharma
E-mail | [email-masked]
Phone Number | (91) 9910746274
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Microsoft O365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Meridian Solutions PVT LTD | Microsoft O365 | 30th Sep 2020 | 17,256
Previous Employer 1 | IMSI Global | Desktop Support Engineer | 22nd July 2019 | 9,450
Previous Employer 2 | Innovative Tech Design | System Engineer | 17th July 2018 | 10,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly , I will check the internet connection whether the internet is working fine or not then I will check the web address and try open it in other browser.

2. If the website is not opening then definitely it will show some error on the browser. I will check that error and troubleshoot according to that.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Activate the Bluetooth in both mobile phone and speaker.

2. On phone go to the Bluetooth Settings and search for the Available Devices and you will find the Bluetooth speakers name what you have set there.

3. Select the Bluetooth Speakers names in Available devices , Then It will ask for to use the Bluetooth for calls and media both. You just need to select or Accept and you Bluetooth speakers will get connected to you Mobile Phone.

What according to you makes you a good candidate for customer service or technical support job?

1. My 3.7 years experience in Technical Support.

2. I have handled VIP customers in HCL for 11 months.

3. In my previous job I have handled abroad customers as well from Dubai, Singapore, and US

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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