Subject: Tech Support Candidate - Abhinav Kunal
From: Abhinav Kunal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 03:06:54 -0500

Tech Support
Test

Name

Abhinav
Kunal

E-mail

[email-masked]

Phone Number

(+91) 7903520718

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Orell Technosystems

Senior technical support
executive

Nov

30k

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check the internet connectivity.

2. Open other website and check whether the server problem is in our software or
in net.

3. If other website is running fine I will open our website in incognito mode
and see if it works.

4. If not then will clear the cache and it will work.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Switch
on the Bluetooth of mobile by going to settings and we will switch on the
Bluetooth speaker and Bluetooth will automatically switch on.

2. Will scan for the speaker bluetooth device in mobile and will connect the
device and pair.

3. After pairing that both the device is connected.

What according to
you makes you a good candidate for customer service or technical support
job?

1. I am having 6 years of experience in providing technical
support to global customers.

2. Never left any issues pending behind for next day.

3. Keep a eye on every issues and always interact with customer directly.

4. Always do regular follow with the clients if any problem
happens.

On a scale of 1 - 5 please rate your fluency in spoken
English

5