Subject: Tech Support Candidate - Devesh Saraswat
From: Devesh Saraswat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 02:58:59 -0500

Tech Support
Test

Name

Devesh
Saraswat

E-mail

[email-masked]

Phone Number

(+91) 8920582492

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Greater Noida

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Nayati Healthcare & Research Pvt. Ltd

IT Support Engineer

Previous Employer 1

Team Computers Pvt. Ltd

Technical Support

Previous
Employer 2

Wipro Infotech

Desktop Support

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1-
Restart my device- Many basic problems can be solved simply by restarting
device.

2- Make Sure the Internet Connection Works

3- Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings

Tap the Bluetooth option

Turn on Bluetooth

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

Maintaining professional relationship with the customer and
good communication skills.

On a scale of 1 - 5 please rate your
fluency in spoken English

4