Subject: Tech Support Candidate - Ashish Sabharwal
From: Ashish Sabharwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 02:28:34 -0500

| | Tech Support Test

Name | Ashish Sabharwal
E-mail | [email-masked]
Phone Number | (+91) 9971606408
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi dwarka
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Teams outlook office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM India | Sr technical support assistant | | 26000
Previous Employer 1 | Concentrix Daksh | Practitioner | Oct 2014 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will ask user that he is only facing the same problem with webpage or anyone else is also facing the same problem. If no one is facing the issue. Then I will help user with clear the cache, cookies, history>unblock pop blocker> reset the browser.

If still user is unable to open the webpage, I will user open different browser.
If browser troubleshooting will not work, I will ask to  change to wifi or Lan.

If still it will not either we assign to level 2 or to field support.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firat of open both the bluetooth of speaker and Mobile Phone.
Then in the bluetooth option search for bluetooth name of the speaker and then we will connect.
Then it will pair and both device will connected.

What according to you makes you a good candidate for customer service or technical support job? | Providing best technical support to user and making person happy
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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