Subject: Tech Support Candidate - Sunil Yadav
From: Sunil Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 00:21:00 -0500

| | Tech Support Test

Name | Sunil Yadav
E-mail | [email-masked]
Phone Number | (+91) 9928995138
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Tier 2 TL | | 30K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection
Ping the website
Tracert the url
Reset firewall
Reset browser
Try windows network troubleshooter
Check DNS and host file
Try another browser
Run windows update
Enforce group policies
Check if URL is whitelisted

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on speaker
Put Bluetooth of speakers is searching mode i.e. set it visible to nearby devices

What according to you makes you a good candidate for customer service or technical support job?

I have 5 years plus experience in single organization and grown into the same implies my stability
B.tech graduate in CS
Willing to relocate
Lived two years in noida sector 27 Noida hence know my way to survive there during these difficult times

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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