Subject: Tech Support Candidate - Dilip Sai Pavan Paningapalli
From: Dilip Sai Pavan Paningapalli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 13:55:18 -0500

| | Tech Support Test

Name | Dilip Sai Pavan Paningapalli
E-mail | [email-masked]
Phone Number | (91) 8639620703
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Magellanic Cloud LTD | System Administrator | currently working | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a Technical Support Engineer I will troubleshoot this task in different ways
1. I will check the system is connected over the internet
2. I will check the system is facing IP Blocking issue to connect to the WWW.NDTV.COM
3. If the system is hosted in server , I will check the IPV4 configurations provided , if necessary I will restart the server
4. I will use the VPN if needed to connect to the website securely from securely
5. Try using the search of websites in 2 / 3 different browsers
6. Clear Cache files , cookies in browser settings
7. Check the website is hosted in DNS lookup zones
8. check the website issues by logging in WordPress sites

Please list the steps to connect a Bluetooth speaker to your mobile phone. | In Mobile > go the settings >Search for Bluetooth > Turn ON > Search for Device Name > Click on Availability Paired devices & get connected

What according to you makes you a good candidate for customer service or technical support job?

Creative  & Logical Thinking
Sorting out the issues in a resolution time
Effective approach in  problem solving
Be patience towards the people

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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