Subject: Tech Support Candidate - chandra prakash sharma
From: chandra prakash sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 13:12:05 -0500

| | Tech Support Test

Name | chandra prakash sharma
E-mail | [email-masked]
Phone Number | (91) 7979750408
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | jamshedpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICE PVT LTD | CUSTOMER SUPPORT ENGINEER | STILL WORKING | 18000
Previous Employer 1 | AFORESERVE.COM LTD | TRC ENGINEER | NOV 2015 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | FIRST OF ALL I WILL CHECK INTERNET CONNECTION IF ITS FINE THE I WILL CHECK THAT WWW.NDTV.COM IS WORKING ON DIFFERENT SYSTEM/MOBILE OR NOT, THEN I WILL RESTART MY COMPUTER AND RECHECK.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | FIRST TURN ON THE SPEAKER THEN TURN ON BLUETOOTH ON MOBILE PHONE AND SEARCH FOR SPEAKER ON BLUETOOTH WHEN SPEAKER NAME APPEAR THEN CONNECT THE SPEAKER BY PAIRING IT AND CHECK BY PLAYING MUSIC.
What according to you makes you a good candidate for customer service or technical support job? | I HAVE ABILITY TO SOLVE THE ISSUE ANY HOW AND IF I DON'T KNOW ABOUT THAT PROBLEM THEN I TRY TO LEARN FIRST AND GIVE SOLUTION ANY HOW. I NEVER QUIT EASILY, I HAVE A GOOD KNOWLEDGE OF SOFTWARE AS WELL AS HARDWARE.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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