Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 12:22:49 -0500

Tech Support
Test

Name

Rahul
Kumar

E-mail

[email-masked]

Phone Number

(91) 9871631950

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Faridabad

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

PC solutions pvt ltd.

Remote support
engineer

6 December

20K

Previous Employer 1

Aditya infotech ltd.

Technical
support engineer

30 june 2020

22K

Previous
Employer 2

M2E comcare

Desktop support engineer

07 January 2020

19K

In your past experience you have (select
all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Asking what kind of user getting error.

2. Then will ask his network connectivity

3. Check Date and Time

4. First need to ask user to to clear data of browser then we need to clear
browser like cache, cookies data, history- if required.

5. if found same issue then we need to check user proxy settings Organization
certificate.

If user network connectivity then will ask his connectivity by lan cable or
using wireless connectivity if found network connection okay then try to open
another website if found another websites are working fine then then problem
should be of AD network or blocked sites

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. First turn on Bluetooth onto the booth
devices.

2. Then we have to search Bluetooth speaker name could be different which we had
turned on already 3. then try to connect with Bluetooth named speaker

4. Then it will be connect successfully.

What according to
you makes you a good candidate for customer service or technical support
job?

Because experience makes man more talented and we learns much
more about problem solving skills and customer handling skills.

And engineers never give ups form technical issues because we engineers are more
dedicated person who never live with issues until they not solved that
issues.

On a scale of 1 - 5 please rate your fluency in spoken
English

3