Subject: Tech Support Candidate - Karthick G
From: Karthick G <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 10:56:19 -0500

| | Tech Support Test

Name | Karthick G
E-mail | [email-masked]
Phone Number | (994) 0803937
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
AWS Cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tenjumps Softtech pvt ltd | Network Engineer | 31/12/2020 | 26500
Previous Employer 1 | Kal radio ltd | Network Engineer | 30/11/2018 | 22500
Previous Employer 2 | C-Dot | IT Support Engineer | 16/03/2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Readout and understand the error content
Check the internet connectivity
check the proxy settings
ping the DNS IP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on bluetooth speakers
Enable bluetooth options in mobile phone
and scan the Bluetooth availability devices
select exact Bluetooth name
and given paring

What according to you makes you a good candidate for customer service or technical support job? | Passionate and Understanding, voice behaviour, Decent ascent maintaining
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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