Subject: Tech Support Candidate - Saurabh Haritash
From: Saurabh Haritash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 10:55:55 -0500

| | Tech Support Test

Name | Saurabh Haritash
E-mail | [email-masked]
Phone Number | (110077) 7503603906
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka Sec - 26
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bajaj Allianz Life Insurance company | Customer support executive | 10/12/2018 | 15k
Previous Employer 1 | Science Olympiad foundation | Network engineer ( Trainee) | 15/07/2019 | 10k
Previous Employer 2 | Aegis Customer Support Services Pvt Ltd | Technical Support Executive-L1 | 22/09/2020 | 15k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Follow these steps:-
1. Try to open another website, if can't open.
2. Try with another browser.
3. Make your the Internet Connection.
4. Test with another network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Follow these steps :-
1. Go to settings.
2. Tap the bluetooth.
3. Check available devices.
4. Search your device & pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

Follow these steps :-
1. Focused demeanor & ability to stay clam.
2. Understand customer's issue & provide the resolution.
3. Ability to work well in a team.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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