Subject: Tech Support Candidate - Poonacha Pandanda Belliappa
From: Poonacha Pandanda Belliappa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 10:11:21 -0500

| | Tech Support Test

Name | Poonacha Pandanda Belliappa
E-mail | [email-masked]
Phone Number | (0) 8105023615
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mysore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Unisys | Technical support engineer | | 18K
Previous Employer 2 | IBM | Technical support engineer | | 38k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Initially I would check what the error is
And then I would check on my internet connection if it’s been connected either via kan Port or wifi
If connected I would check other devices if the internet is working fine.
If it still doesn’t work then I would try a different browser cause many websites prefer and suitably work in certain browsers.
Next I would try to clear the cache and cookies of the browser and try.
Maybe in the end I would reset the browser completely excluding the favourites.
If it still doesn’t work I would try to install a secure VPN and try to get on the website cause some websites can be blocked depending on the geographic location.
Hopefully this should work.
Else the website you are visiting might have some technical issues and might be down for a bit.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

It’s quite simple, firstly I would turn the Bluetooth on ON my phone.
Next I would take the device and put the device on with a switch or button depending gn upon the make and model.
The device should show up on the list of Bluetooth devices around you. If it doesn’t show up make sure the device is on and Bluetooth is functioning with maybe a light in many models.
Then turn the Bluetooth option on your phone on and off.
It will show up and then select the device and it will start and prepare to pair.
It would automatically connect. Or it might ask for a pairing key for some models with visual display.

What according to you makes you a good candidate for customer service or technical support job?

Well, firstly I have worked for technical support companies for 2 years and my english and other languages I know are very proficient.
I’m fluent in speaking and I know how to assist customers very assertively. I get down to basics as some customer have little or no idea on some products and how they work.
I’m also very patient and I’ve got many Csat scores in my previous company.
I’m also very kind with my words and I know how to handle calls to make it a very satisfiable experience for the caller.
Also I’m very good with computers mobile and all other devices and it’s accessories.
Always up to date with the current new gadgets in the market.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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