Subject: Tech Support Candidate - Shoaib Alam
From: Shoaib Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 09:59:46 -0500

| | Tech Support Test

Name | Shoaib Alam
E-mail | [email-masked]
Phone Number | (011) 9625832190
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Idfc bank | Associate | 26/11/2020 | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I Will refresh the system or I ll try to open the website by using VPN
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Set Bluetooth speakers on pairng mode then go to the setting open Bluetooth and search for Bluetooth speakers then pair with speakers and it will be connected
What according to you makes you a good candidate for customer service or technical support job? | I am very polite while speaking with customer and never forget to give empathy sympathy and assurance to customer which is very important
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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