Subject: Tech Support Candidate - Shubhi Tyagi
From: Shubhi Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 08:35:26 -0500

| | Tech Support Test

Name | Shubhi Tyagi
E-mail | [email-masked]
Phone Number | (110078) 8130532417
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fleetx | Tech Support & Inside Sales | 25-Sep-2020 |
Previous Employer 1 | Vaco Binary Semantics(Onsite Google) | Quality Analyst | 30-june-2019 |
Previous Employer 2 | MSD Telematics | Tech support Eng.(Trainee) | 18-March-2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-At first I will refresh the page again and if it is showing error once again then I will immediately check my internet connection.
2-I will check the URL once again if it is correctly written or not.
3-I will restart the device once again just to be sure.
4-If all above situation are fine then I will check whether the site is down or not, because many time it happens that site is down for everybody.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-I will turn on Bluetooth of my mobile and speaker.
2-I will search speaker name in my mobile Bluetooth setting.
3-I will select the speaker name and then it will get connected.

What according to you makes you a good candidate for customer service or technical support job?

1-Good Communication Skills.
2-Good Learning & Problem Solving Skills.
3-Good Presence of mind.
4-Proper knowledge of product and technical knowledge is an additional advantage.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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