Subject: FW: Tech Support Candidate - SANJAY KUMAR GUPTA
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 13:19:26 +0000

Check for swagtron

From: SANJAY KUMAR GUPTA <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 3:26 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - SANJAY KUMAR GUPTA

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    SANJAY KUMAR GUPTA
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9015908071
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Ashok nagar new delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro technology        system administrator    31 August 2020  20 000
Previous Employer 1     Progressive infovision  Tech support    June 2015       12 000
Previous Employer 2     Ins e solution  desktop support may 2013        10 000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly we need to check NW connection, need the clear temporary  file, browser history,

second, need to check the proxy setting, IE setting, check user-id locked or not bcz sometime where user id locked then the website will not open as per user policy.
We need to check the same URL working with our system or not also need to check user have permission to access such website or not,
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly we need to on Bluetooth of both device and make a peering connection between both devices after connected need to provide a password for safty connection or authentication.  After completing the connection play music to check device status.
What according to you makes you a good candidate for customer service or technical support job? Dear Team,

I have a good knowledge of technical support and customer coordination bcz I have done with my last company and also take customer feedback hence I am eligible for this position
On a scale of 1 - 5 please rate your fluency in spoken English  5