Subject: Re: Tech Support Candidate - SAKSHAM KULSHRESTHA
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 26 Nov 2020 06:15:26 -0700 (MST)

45 days notice is required 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Nov, 2020, at 18:29, Deeksha Dadu <[email-masked]> wrote: 

Swagtron 

From: SAKSHAM KULSHRESTHA < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 25 November 2020 at 3:43 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - SAKSHAM KULSHRESTHA 

	

	
	
			Tech Support Test 
		
	Name 	SAKSHAM KULSHRESTHA 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(95605) 74103 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Sahibabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wipro Ltd 	Associate 	NA 	21,000 
Previous Employer 1 	Amazon India 	CSA 	04/11/2019 	20,000 
Previous Employer 2 	NA 	NA 	NA 	NA 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will check if its with a particular browser or with other browser as well. In case if it comes out to be issue only with one browser, then I need to check the setting and the list of blocked website on that browser. and if still same problem I will try to uninstall it and install it back. Second case, in which its giving issue with other browser as well, then we need to check security setting of our computer and we have to check if anti virus is blocking that website. Will try to clear history and cache and restarting computer to check if that works. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Turn on the bluetooth speaker. 
2. Turn on the bluetooth on your phone and tap of search devices. 
You will find the bluetooth speaker in that list. it will show you connecting and once successful it will give you a sound that it is connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	Working as a Technical support associate from last 1 year and know about basic troubleshooting of devices. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4