Subject: Dutch Language Test - Guneet Virk
From: Guneet Virk <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 08:09:04 -0500

| | Foreign Language Screening Test

Name | Guneet Virk    /  (+91) 9870744739    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr./Mrs.

Thank you for sharing your feedback with us.
I am very disappointed to learn about your experience with our courier team.
Please accept my sincerest apologies, as this is certainly not the level of service we would like to provide to our customers.
I would like to assure you that we will take all the necessary steps to address this concern and I will personally speak with the Department Head to look into the matter further. And we will provide to best possible resolution regarding your concern.

Thanks and Regards
Guneet VIrk
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr./Mrs.

Thank you for sharing your feedback with us.
It is absolutely unacceptable with such a rude behaviour from our Support Team.
Please accept my sincere apologies. We are looking into your concern and we will revert you as soon as possible.
According to our policy if a wrong item is delivered then you can easily return within 7 days on the date of purchasing the item.
We look forward to having the opportunity to better your experience with us in the near future.

Thanks and Regards
Guneet Virk
Babyshop Team

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