Subject: FW: Tech Support Candidate - Aayush Gupta
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 12:55:53 +0000

No, too many mistakes and too expensive

From: Aayush Gupta <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 5:02 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aayush Gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aayush Gupta
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9918844356
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Exchnage online , office 365
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Support engineer        N/A     41k
Previous Employer 1     Hcl     Senior analyst  19april209      27k
Previous Employer 2     Vaco binary     Associate analyst       14dec2018       15k
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Need to check first exactly what is the error on the screen you are getting,
Whether you are connected to internet of not, is your internet working or not
Check the lan cable on your cpu or laptop.
Apart of website www.ndtv.com is any other website is opening or not
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all you need to enable your bluetooth on your phone and then you need to find the devices of that speaker on the list and then connect with it and you will be all set to do the things.
What according to you makes you a good candidate for customer service or technical support job? As per my point of view  resolving the customer query in a timly , efficient ways and by giving possible best resolution to the customer all these traits should be their in a person for good technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English  5