Subject: FW: Tech Support Candidate - Jai Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 12:51:58 +0000

Check for swagtron

From: Jai Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 5:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Jai Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Jai Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7037331961
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Maruti Suzuki
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Renovision      L1 support      1 aug 208       1.8 lakh
Previous Employer 1     Microland       EUS Administrator       Working 3 lakh
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I will check internet connectivity, then I will check browser compatibility.
Need to disable proxy if proxy is Enable.
Website link what I will use it must be appropriate and grammatically correct must be in small letters.

If issue remains same in that case i will wait for sometime maybe some site maintenance work in process.
At last I will check to open that site on other system and if issue remains same, I will mail to it's official site for inconvenience.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.turn on speaker bluetooth.
2.from mobile Bluetooth search speaker name then tab to connect.
3.after tab connect mobile bluetooth connected with speaker.
What according to you makes you a good candidate for customer service or technical support job? 1.I am having above 4 year experience in same domain.
2. I am enjoying to support vendors, clients and user.
3. I feel happy to resolve issues
4. I know office, windows 7,10, Mac. I have done CCNA.
On a scale of 1 - 5 please rate your fluency in spoken English  4