Subject: Re: Tech Support Candidate - Alwira Rahman
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 26 Nov 2020 05:51:51 -0700 (MST)

we hired her last time and she backed out at the time of joining 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Nov, 2020, at 17:38, Deeksha Dadu <[email-masked]> wrote: 

Swagtron 

From: Alwira Rahman < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 25 November 2020 at 7:26 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Alwira Rahman 

	

	
	
			Tech Support Test 
		
	Name 	Alwira Rahman 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8287087588 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Ienergizer 	Technical support 	23 Aug 2020 	18000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	If I will face error on my brower then I will disconnect my internet connection and connect it again. Then I will try to open www.ndtv.com in new page its not working .Then I will try to launch www.ndtv.com in different website. Here it's working. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First of all i have to switch on my phone Bluetooth then speaker Bluetooth. Then I will allow my phone to search spears name then I will press connect. Now it's connected. 
	What according to you makes you a good candidate for customer service or technical support job? 	According to me good candidate for customer support is to give 100% to satisfy the customer and to resolve the customer query. In customer service we have to listen customers actively and understand the query and we have to guide them in right way 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5