Subject: FW: Tech Support Candidate - Shashank Tanwar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 12:50:48 +0000

No

From: Shashank Tanwar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 5:21 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shashank Tanwar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shashank Tanwar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9999989629
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL     TECHNICAL SUPPORT       24Sept 2014     15K
Previous Employer 1     T&M     Consultant ENGINEER     15 dec 2017     23K
Previous Employer 2     SCERT   It ENGINEER     15 Dec 2019     36K
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Given the Url is correct.
1. I will check which error msg is there.
2. I wil check date and time of the system.
3. I will check LAN connectivity.
4.I will check system firewall and Anti-virus setting
5. I will try to troubleshoot LAN connection.
6. May reset my router.
6. I will contact my ISP .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch on the device.
2. Get it in pairing mode.
3. Switch on bluetooth of mobile and search for device.
4. If device is found then connect to it.
5. Else repeat step 2
What according to you makes you a good candidate for customer service or technical support job? 1. Understanding the customer issue.
2. Providing him to the point solution.
3. Having empathy with him and maintaining a healthy relationship.
On a scale of 1 - 5 please rate your fluency in spoken English  4