Subject: FW: Tech Support Candidate - Sumant Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 12:32:29 +0000

No

From: Sumant Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 6:24 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sumant Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sumant Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0) 9005044488
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Gorakhpur
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Progressive info vision ltd     Tech support    NA      12000
Previous Employer 1     HCL info vision pvt ltd Tech support    2017
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.First we check Internet connectivity, internet connection should be proper maintain for opening any web page.

2. Check website is proper mentioned in browser search bar,  if website is wrongly mentioned browser will show error.

3. Browser has setting of block any website .
We check that www.ndtv.com is in blocked or not.

4.We check same website to an other web browser.
If the website is open then we will reset web browser.

5.We will clear history , cookies, cache memory.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Plug speaker cable in power plug.
2. Turn on speaker.
3.  Switch Bluetooth Mode on.

4. Goto phone setting
5   turn on Bluetooth of phone
6  check available Device
7.  Connect speaker
Phone will be connected to speaker.
What according to you makes you a good candidate for customer service or technical support job? 1.Experience- Experience matter for any type of field, it make way to go on.
2.Attitude- Attitude is little thing to make big difference for team member and customers.
3.Positive personality- Positivity give you strength to work.
4.To get any problem as opportunity for improve knowledge.
5.Education
6.All time learning ability.
On a scale of 1 - 5 please rate your fluency in spoken English  4