Subject: FW: Tech Support Candidate - Dheeraj Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 12:26:39 +0000

No

From: Dheeraj Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 6:46 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Dheeraj Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Dheeraj Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9540511593
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tally Solutions ODE     20oct   25000
Previous Employer 1     OPPO    OSR     10Aug
Previous Employer 2     Reliance Jio    Sales associate 7Aug
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Reload the page.
Check with other browsers.
Clear caches of browser.
Check Antivirus settings or Window defender settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open Bluetooth of a phone
Press and hold bluetooth connecting button of bluetooth speaker.
Check bluetooth speaker name in mobile phone's bluetooth searching option.
Click on speaker's name for exa-JBL Marshall ,B&Olufsen etc

Play and enjoy.......
What according to you makes you a good candidate for customer service or technical support job? I have an interest to serve technical services to customers as in my previous company (Tally software)i used to solve  Billing,Invoices and other errors of customers system on Anydesk remotely. Most of the customer feels happy with my given services bcse i help them till end .
On a scale of 1 - 5 please rate your fluency in spoken English  3