Subject: FW: Tech Support Candidate - Deepak Panday
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 12:25:42 +0000

No

From: Deepak Panday <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 6:56 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Deepak Panday

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Deepak Panday
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9015160173
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Linux
Networking - basic
Networking - advance
Hardware - Basic
mysql,
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Triotech Solution Pvt LTd       Network Engineer                30000
Previous Employer 1     Tikona Infinet ltd      NOC Engineer            22000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1st- check to the LAN cable is connected properly through the laptop/CUP.

2nd- Ping DNS IP using the CMD.
(Getting Time-out)

3rd- Ping loopback IP to check the LAN interface
(Reachable)

4rd-Checked IP address and Ping Gateway IP.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      we follow the below steps:-
1- Power ON of Bluetooth speaker
2- Search the available Bluetooth on a mobile phone.
3-Click on connect visible Bluetooth speaker name and connect.
What according to you makes you a good candidate for customer service or technical support job? The key requirements are:

1 - Detail knowledge about the product/services you offered.

2 - Effective communication skills.

3 - Patience to listen to customer.

4 - Good sense of humor.
On a scale of 1 - 5 please rate your fluency in spoken English  4