Subject: FW: Tech Support Candidate - Nitesh Hemnani
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 12:22:53 +0000

No

From: Nitesh Hemnani <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 7:16 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Nitesh Hemnani

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Nitesh Hemnani
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8982760550
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Nagpur
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Skyworth Electronics    Sales officer   Present         25000
Previous Employer 1     Extramarks Education    BDE     Feb 2019        23500
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If the website is not opening in current Browser then I’ll Launch another Browser on my computer like Google Chrome, Firefox Etc if problem gets troubleshoot then fine otherwise I’ll Clear chache data & Cookies. After that Problem remains same then I’ll start grabbing Knowledge from other platforms like Google, how to fix it & follow the procedure.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all I’ll on Bluetooth Speaker with Power button then I’ll go to mobile Settings after that Enable Bluetooth in mobile and then Bluetooth Start showing Available devices then I’ll Select My Bluetooth Speaker name in mobile ie. “Boat Stone” after that Mobile got Paired with Bluetooth Speaker.
What according to you makes you a good candidate for customer service or technical support job? Every problem has solution
First Step is Understanding problem of Customer  & makes them Positive towards the products or services they are facing with.
Treat them good & don’t do false commitments.
Proper follow up with Customer in given time & attach with Customer personally till the problem gets Resolved.

On a scale of 1 - 5 please rate your fluency in spoken English  4