Subject: FW: Tech Support Candidate - BISWAJIT BISWAL
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 12:04:52 +0000

Check for EPOS, else swagtron

From: BISWAJIT BISWAL <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 7:42 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - BISWAJIT BISWAL

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    BISWAJIT BISWAL
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8249788154
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      MAYUR BIHAR
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        JDA SOFTWARE    SUPPORT ENGINEER        2/12/2020       24000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1-RESTART MY DEVICE.
2-MAKE SURE INTERNET CONNECTION WORK PROPERLY OR NOT.
3-THEN ENTER ANY WEBSITE IN SEARCH BAR AND TRY TO SEARCH AGAIN.
4-ALSO CKECK THE WEBSITE IS DOWN FOR EVERYBODY OR ONLY FOR THE USER .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- Turn on the bluetooth of both speaker and mobile phone.
2-When you will find the bluetooth of speaker on mobile bluetooth search then touch on that and pair it .
What according to you makes you a good candidate for customer service or technical support job? I can provide functional and technical support of desktop ,laptop and printers and also provide troubleshooting and diagnosing of hardware and software problems .
I have knowledge in window OS.
I can try to slove the customer issue in SLA time.
I have work experience in Service now and css tools .
On a scale of 1 - 5 please rate your fluency in spoken English  4