Subject: FW: Tech Support Candidate - Aakash kapur Aakash
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 12:04:09 +0000

Check for EPOS

From: Aakash kapur Aakash <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 7:53 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aakash kapur Aakash

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aakash kapur Aakash
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8727089304
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Linux
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ibm     System engineer 1st feb 35000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If a website is down, i need to check server on which website is hosted is up or not .we can go it by ping test.Once ping test is successful,need to check is web service(apache http,iss) is running or not. i can login to machine and need to check server performance, incase of case of linux  systems, use top command, and identify and cpu or memory bottleneck issues.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn Bluetooth ON on mobile phone.Power on speaker ,make sure bluetooth speaker is on.identify speaker Bluetooth from mobile phone and try connecting to speaker.
What according to you makes you a good candidate for customer service or technical support job? Experience in tech support and passion to solve customer problems
On a scale of 1 - 5 please rate your fluency in spoken English  5