Subject: FW: Tech Support Candidate - Ashish Agarwal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 11:59:52 +0000

Check for swagtron

From: Ashish Agarwal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 8:12 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ashish Agarwal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ashish Agarwal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9718395700
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Sirionlabs      Executive Analyst               37000
Previous Employer 1     Paytm   Associate       09-Aug-2018     22000
Previous Employer 2     Globallogic     Associate Analyst       11-May-2018     18000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  There are several reasons that the site is not opening.
First ask the user about the internet connectivity.
Then will ask user to open ths google.com and see if the page is opening.
If this doesn't happens then the issue is with internet.
Then ask the user to check the connectivity of the internet cable or with the device.
ask the user to restart the system and then again check to open the website.
again if the site is not opening then check that the particular site is down or not.
For checking that particular site is down we can choose isup.me and enter the name of the site then it will show the status that the site os down or not.
if the site is down then ask the user to wait for sometime and then try again.

Ask the user if he is satisfied with the solution provided or if any other help the user requires. If yes then try to resolve that as well otherwise wishes the user and stops the call.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First, ask the user that the mobile user is using is Android or IOS.

If it is IOS then ask the user to

1.Place the Bluetooth device in pairing mode.
On the iPhone, open the Settings app.
Select Bluetooth.

2.Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth.

3.Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient, as it may take a moment to show up.

4.When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.

For android

1.Open the Settings app.

2.Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.

3.Select Bluetooth to view the options.

4.Select Pair new device to place the Bluetooth device in pairing mode.

5.Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.

6.Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.
What according to you makes you a good candidate for customer service or technical support job? I have good experience in the technical support domain and has dealt with all types of the customer so with this experience, I can work in a professional manner and can deliver the best of my knowledge also I can promote the company's products and services in a positive manner that can make the reputation of the company.
On a scale of 1 - 5 please rate your fluency in spoken English  5