Subject: FW: Tech Support Candidate - Monis Ahmad
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 11:58:29 +0000

I doubt he is fit for EPOS but check, else check for swagtron

From: Monis Ahmad <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 8:15 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Monis Ahmad

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Monis Ahmad
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8218105779
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Saharanpur
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Linux
Networking - advance
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Takton Networks Resident engineer / TL          17000
Previous Employer 1     SISL    Technical/Application support   25 june 2018    17000
Previous Employer 2     Cnet    Network engineer        30 june 2016    14000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First and foremost I will check the the error code Or type if error it generates.And then moves according to the error it generates. For ex - If it's a no internet error then I'll try ro resolve the issue but check physical connectivity then from there I move up forward for the connection issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) I will check the Bluetooth connection on my phone is on or not.
2) Then I will do the same for my speaker device.
3) If both of the device's bluetooth is switched on then I'll try pairing both the devices.
4) I do so by, going into bluetooth setting in my phone discover the device name for the speakers.
5) I'll click on speaker device name for the bluetooth and pair them.
6) I'll check the device if paired successfully by playing an audio over my phone.
What according to you makes you a good candidate for customer service or technical support job? I've have knowledge in many technologies like but not limited to linux (RHEL, CENTOS), Networking ( CCNA cert.) vmware esxi etc. Which makes me a candidate that can provide support in many versatile range of techs. And I'ma team player , I can easily blend into environment and give a colletive effort alongside my team to give the business a better support on which client can easily believe and trust. Which in turn make smooth flow between clients and business.
On a scale of 1 - 5 please rate your fluency in spoken English  4