Subject: FW: Tech Support Candidate - Sunil Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 11:57:55 +0000

Check for swagtron

From: Sunil Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 8:20 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sunil Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sunil Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0) 9560130238
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Uttam nagar new delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Interglobe technology quotient  Executive-technical services    20-07-2020      24 k
Previous Employer 2     Interglobe technology   Process associate       15 mar 2014     12k
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will try to open the website in any other browser or I will reset the browser setting still the problem persists I will add the website in allowed section in computer browser setting and I will mark check on compatibility view .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1  switch on the bluetooth speakers
Than I will change the mode of Bluetooth speaker to Bluetooth mode
Than I will switch on Bluetooth in my mobile
Than I will search the bluetooth device
Than I will click on the appeared Bluetooth speaker
Now the bluetooth device is connected successfully
What according to you makes you a good candidate for customer service or technical support job? According to a good candidate should understand the situation of customer problem properly and he should provide the solution on time.
On a scale of 1 - 5 please rate your fluency in spoken English  5