Subject: FW: German Language Test - Kumari Rashmi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 11:54:50 +0000

No

From: Kumari Rashmi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 8:39 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: German Language Test - Kumari Rashmi

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Kumari Rashmi    /  (91) 7355174578    / [email-masked]<mailto:[email-masked]>
Whats your first language       German
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi customer name,

Apologies for the inconvenience. I'll connect with the courier team and check the status. I will try my best to deliver your order before the deadline.and sorry for inappropriate behaviour.
Would be great if you wait some time, as I need to check. Appreciate your patience.
Thank you
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi customer name

Sorry for the inappropriate behaviour. I will check in the backend regarding the colour you order and the colour delivered to you and come to a conclusion. Appreciate your patience.
Thank you