Subject: FW: Tech Support Candidate - Irfan Ali
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 11:48:45 +0000

First round for EPOS

From: Irfan Ali <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 9:16 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Irfan Ali

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Irfan Ali
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (79090) 48164
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Shaheen Bagh
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Technical Support               15000
Previous Employer 1     Wipro   Technical Support               17800
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I'll confirm the specific type of error which is thrown by the website whether it's a security error or server maintenance error.
Secondly, I'll execute plans according to the error which I already analyse it at the beginning.
After that specifically troubleshoot or implement plans to resolve this issue or report this issue to the dedicated department.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Connecting the bluetooth speaker to power supply.
2. Confirm the power is "ON" or not on the speaker.
3. Try to search the bluetooth name on the device from which you want to plug and play.
4. Then connect the device with bluetooth name of speaker.
5. Then we use passkey for authentication to recognize the device which you want to connect with the bluetooth speaker.
6. Play!
What according to you makes you a good candidate for customer service or technical support job? My technical background graduation degree and vast knowledge of modern technology helps me to understand the needs of customers and thus help me to resolve their issue with the technical equipment.
On a scale of 1 - 5 please rate your fluency in spoken English  4