Subject: FW: Tech Support Candidate - Rohit Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 11:47:26 +0000

No

From: Rohit Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 9:22 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rohit Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rohit Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (110034) 9599445665
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Shakur Pur
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Mukesh Mendiratta// External surveyor and loss assessor Back office executive   Still working   2000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will advise checking the physical connectivity like Lan cable Routers, and port if everything right and the problem still is remaining. then please check if your network status is active and also check any antivirus software, add blocker, Pop Blocker active on your system and ty again after disabling  them.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. On Power of the product(Bluetooth speaker ).
2. Turn the Blutooth on your mobile.
3. Turn on the physical pairing button to enter the speaker into the discoverable mode.
4. Serch for the Bluetooth speaker by name as mentioned in the instruction.

5. After you found the Bluetooth speaker just tap on the pairing option.

6. After pairing is complete your speaker is ready to use.
What according to you makes you a good candidate for customer service or technical support job? I have my interest in Desktop/computers, and I a good basic knowledge Like.

1.  Computer assembling.
2.  Partitioning of the storage drive.
3.  Windows installation on the fresh Computer.
4.  Software and Driver installation.
5.  Basic Data recovery.
6.  Theryocal networking, not a physical experience.
7.  I have done a Hardware and networking course, it is true that I do not have any real-life experience but I can learn this kind of thing easily.  and will be able to learn faster.

On a scale of 1 - 5 please rate your fluency in spoken English  1