Subject: FW: Tech Support Candidate - Mohammed Siddiqui
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 11:44:40 +0000

No, he has no idea what he is writing

From: Mohammed Siddiqui <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 9:55 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mohammed Siddiqui

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mohammed Siddiqui
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9021589810
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Nanded
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Networking - advance
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tecmatic Infotech Ltd   Network Engineer        17/11/2020      35000
Previous Employer 1     Evolve technologies Ltd Fault Engineer Management       27/09/2017      28000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1: What exactly is the problem?
Step 2: Gather more details, eliminate variables
Step 3: Reproduce the problem, develop hypothesis of root cause
Step 4: Attempt a fix based on findings
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job? 1. What Does Customer Service Mean to You?
2. What’s One Time You Worked With a Difficult Customer and How Did You Resolve the Situation?
3. Tell Me About a Time You Assisted a Customer Who’d Worked With Multiple Agents and Didn’t Get the Help They Needed.
4. What Is Your Preferred Method of Communication?
On a scale of 1 - 5 please rate your fluency in spoken English  5