Subject: FW: Tech Support Candidate - Pritee Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 11:38:19 +0000

No

From: Pritee Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 10:15 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Pritee Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pritee Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8130081014
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Uttam Nagar West
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Hardware - Basic
Speakers & Audio
VPN,Ticketing,Asigra Backup,Email Support, Email Id creation and deletion, Reporting
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Nityo Infotech  IT Associate    10th Oct 2019   23700
Previous Employer 2     Jindal Intellicom       Customer Service Executive      8th Jan 2016    11181
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.First of all, we have to check if internet is working fine in user's system by asking the user to open www.google.com. If same is not opening in his system, we will check for internet connection first.

2. Secondly, we will check the same link in our system as well, may be same is not working at that movement or some time due to organization policy, user will not able to open the link in organization system. So in that case we have to allow that link.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.We have to click on bluetooth button on speaker so that it will get visible to all the devices and at the same time we have to search bluetooth device in our mobile phone.

Once we will get the same bluetooth device name in our mobile phone, we can click on the same speaker name to connect with our mobile.
What according to you makes you a good candidate for customer service or technical support job? 1.I am having welcoming nature so that i can firstly greet all the customers and than delightly asking there queries. I am good listener which helps me to understand user's queries and issues to resolve in a better way and in no time.

2.I have working for almost 3.9 years as a IT Service desk so i am experience to handle live customers. I was also supporting through email, call, tool or sometime through VPN.
On a scale of 1 - 5 please rate your fluency in spoken English  4