Subject: FW: Tech Support Candidate - Vishal Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 11:28:28 +0000

First round for EPOS

From: Vishal Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 10:33 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vishal Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vishal Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9815489297
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida sector 20
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Hardware - Basic
Speakers & Audio
Remote troubleshooting internet router driver installation start and stop service
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ienergizer      cce     may 2020        19800
Previous Employer 1     Tata Business service support   cce     aug 2013        10000
Previous Employer 2     Bajaj Allaianz  Insurance care consultant       dec 2003        1
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, I would check for the error code. The error code will give the vision what to do next. Furthermore, I would check for my internet connection. I would also check is that website is blocked in browser settings or not. last but not the least, website should not be blocked by antivirus. I would try different browser, if website is working fine in another browser than I would prefer to delete cookies of browser. Sometime problem follows no matter whatsoever has tried, at last if I would go for uninstall and reinstall the browser. I hope it will help.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step1 Turn on the power and check the battery level of Bluetooth speaker

Step 2 Turn on the mobile check the battery level of mobile.

Step 3 Keep the bluetooth speaker in the range mentioned in the mobile . No megnatic feild should be present around the bluetooth speaker.

Step 4 Turn on the bluetooth of mobile and I would keep pressing the bluetooth icon for 3 seconds to scan the all available bluetooth device.

Step5 Select the choosen one bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? Tata business service support rewarded me with star of month certificate and my 3 years experince with the technical support and customer support reveals my love for change in technology.
On a scale of 1 - 5 please rate your fluency in spoken English  4