Subject: Tech Support Candidate - Karanvir singh Karanvir
From: Karanvir singh Karanvir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 05:23:49 -0500

| | Tech Support Test

Name | Karanvir singh Karanvir
E-mail | [email-masked]
Phone Number | (+91) 8847233798
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | VPO DHANAULA, DISTRICT- BARNALA,PUNJAB. 148105
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnet global pvt. Ltd | CSE | Present | 13000
Previous Employer 1 | Hcl | ACET | 26 july 2016 | 7500
Previous Employer 2 | Ds agro | Support engineer | 15 march 2020 | 10000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check my computer is connected to internet or not from network options in control panel.
Second I will reset driver wheather it is LAN or WAN.
If My Computer is coonected in network i will check ip and DNS re correct or not.
Restart the browser and clear cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the bluetooth speaker and set in bluetooth mode.
Open bluetooth settings in my phone and search for specific speaker name.
Pair to speaker and connect it

What according to you makes you a good candidate for customer service or technical support job?

Polite behaviour and communication with customer is necessary.
Able to understand customer's problem and resolve it.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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