Subject: French Language Test - Sara Sala
From: Sara Sala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 05:17:50 -0500

| | Foreign Language Screening Test

Name | Sara Sala    /  (+91) 7760167931    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

dear customer, we have understood your request, we are working on your file,
we are sorry we took
as long as possible and our team ensures that you will receive your package as soon as possible.
our apologies
TeamBabyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

dear customer, we have understood your request, we are working on your file,
we are sorry that our service could make this mistake color
you are one of our best clients and we assure you that our team is working on your case and you will receive your package as soon as possible.
our apologies
Teambabyshop

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