Subject: Re: Tech Support Candidate - Rakesh Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 26 Nov 2020 03:12:38 -0700 (MST)

His spoken is very bad, not being able to answer anything 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 26 Nov, 2020, at 14:40, Deeksha Dadu <[email-masked]> wrote: 

Swagtron 

From: Rakesh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 26 November 2020 at 6:32 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Rakesh Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Rakesh Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8084868450 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Uttam Nagar 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - advance 
Hardware - Advanced 
Speakers & Audio 
Server 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Aktion safety solutions Pvt Ltd 	Technical support engineer 	Currently working 	18000 
Previous Employer 1 	Safexpress 	Desktop support engineer 	3/19 	14000 
Previous Employer 2 	CMS IT solutions Pvt Ltd 	Trainee engineer 	12/18 	10000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will check the DNS name is is correct. 
Will check the internet connection 
Will check the error message which is popping up there. 
If nothing works I will call my IT support engineer. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to settings on your mobile phone and on your bluetooth. 
On your bluetooth speaker 
On the bluetooth of your speaker 
From your mobile phone search for bluetooth device 
If your speaker is found connect to the same. 

	What according to you makes you a good candidate for customer service or technical support job? 	I love what technical support engineer do and my work is my passion. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3