Subject: FW: Tech Support Candidate - mohit vashist
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 09:25:54 +0000

Check for EPOS

From: mohit vashist <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 25 November 2020 at 11:40 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - mohit vashist

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    mohit vashist
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8920939110
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      dwarka
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        avanta business center  system and network admin                40000
Previous Employer 1     spark grow technologies network engineer        30 dec 2020     32000
Previous Employer 2     cmc ltd helpdesk engineer       august 2015     14000
In your past experience you have (select all that applies)      Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  first i will check wether my internet is working or not run a ping test to the gateway router and then to google server. will analyse the error code for the site www.ndtv.com.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      will enable the Bluetooth on both the devices and try to search and pair the devices with each other. once we enter the pairing code the connection will be established and sync and listen to the songs in Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? as i am good at talking and discussing the root cause for the issue of customer is facing and provide a regular update with the progress of the customer work .
On a scale of 1 - 5 please rate your fluency in spoken English  4