Subject: Spanish Language Test - Sakib Salamni
From: Sakib Salamni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 Nov 2020 04:19:56 -0500

Foreign Language
Screening Test

Name

Sakib
Salamni    /  (201309) 9650792270
/ [email-masked]

Whats your first language

Spanish

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi
sir/mam,

Thanks for reaching out. Satisfying our customer is very important to us and I
am sorry we couldn&#039;t meet your requirements. I fully respect your time
and can apologize for the problem as you face regarding your order 9643039489.
We have highlight led this issue with the courier team as they have miss behave
with you. We have requeated seller to deliver the product as soon as possible.
If you face any issue, we are here to help you if you not get product soon we
will request seller to initiate the refund. We always here to help you.

Take care happy shopping.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi sir/mam,

Thanks for reaching out. Satisfying our customer is very important to us and I
am sorry we couldn&#039;t meet your requirements. As you got wrong product,
I fully respect your time and can apologize for the problem as you face
regarding your order 9643039489. We have highlighted the issue as support team
was very rude as they were blaming you stating that you have selected these
colors and the exchange cannot be done. We have requested seller to exchange the
product which you got wrong. If you face any issue, you can come back to us. We
always here to help you, happy shopping.