Subject: FW: Tech Support Candidate - MD AYAZ HASAN
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 09:18:06 +0000

Swagtron

From: MD AYAZ HASAN <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 26 November 2020 at 1:29 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - MD AYAZ HASAN

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    MD AYAZ HASAN
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9069729253
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      JAMIA NAGAR OKHLA
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Sometime we try to open any web site,face many problems to access the site. it shows errors,buffering and doesn't appears its page.We face such these problems sometime due to net speed, network problems and server down. To tackle and troubleshoot these kind of problems we do refresh our page, go to back home page and sometime strength net speed through restart the Wifi.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on Bluetooth speaker.
2. Turn on also the Mobile Bluetooth.
3. Click on mobile Bluetooth shading triangle shape, then it shows Bluetooth speaker name.
4. Click the name ,it will be connected.
What according to you makes you a good candidate for customer service or technical support job? First, good communication and behavior make me good candidate for customer service. As well as to understand customer needs and problems should be first priority. avoiding to cross deadline of duties makes a good candidate. All these manners help to achieve the customers trust which plays important role for the company and candidate.
On a scale of 1 - 5 please rate your fluency in spoken English  5