Subject: FW: Tech Support Candidate - Virender Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 09:14:46 +0000

Swagtron

From: Virender Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 26 November 2020 at 1:48 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Virender Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Virender Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9953782729
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Kalkaji
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Cinepolis india Associate               17000
Previous Employer 1     Digicommerce LLP        Senior executive        May 2018        12000
Previous Employer 2     Devcreation     Desktop support Engineer L1     July 2017
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First i will check my internet connection is active or not.
Second i will ping with my Default getway IP address (if known) for communication check purpose. And restart my Router if needed.
After that i will clear all history and cookies from my browser.
If my problem is still not solve after these exercises then i will contact my ISP.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Will press pairing button on my bluetooth speaker and after that i will search device in my bluetooth
search directory and then select the desired bluetooth device.
What according to you makes you a good candidate for customer service or technical support job? Good knowledge and well mannered with good tones.
On a scale of 1 - 5 please rate your fluency in spoken English  4