Subject: FW: Tech Support Candidate - Rahul Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 26 Nov 2020 09:12:17 +0000

I doubt he is fit for EPOS, but still check. If not suitable for EPOS, check for swagtron

From: Rahul Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 26 November 2020 at 3:11 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rahul Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rahul Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7232957763
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gurugram
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Accenture services      Desktopsupport engineer         20000
Previous Employer 1     AGS transact    desktop support engineer        15oct 2019      14000
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.) we will identify the error code .
2.) we will check the website path .
3.)we will check the internet connectivity .
4.) connect with further team that this website is blacklist or what .
5) we will check that this website working on external network  or not .
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.) turn on Bluetooth speaker.
2.) turn on mobile Bluetooth .
3.) turn on the visibility of the phone .
4.) then pair the mobile with Bluetooth speaker .
What according to you makes you a good candidate for customer service or technical support job? 1.)The one of the best skill we require is logical thinking to catch the root cause of the issue.

2.) The second important thing is communication skills is must in technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English  4